Refund and Returns Policy

At ANNIXUM, we understand the importance of customer satisfaction and strive to provide high-quality products to our customers. However, we also need to consider the nature of the products we sell. Some of the products we offer are used, and it is essential that customers thoroughly inspect the photos and descriptions before making a purchase. This is to ensure that customers are fully aware of the condition of the product and understand that used products may not be eligible for a refund.

It is imperative that our customers carefully consider their purchase before committing to it. If a customer decides to proceed with the purchase of a used product, they are confirming that they have thoroughly reviewed the photos and description and understand that the product is being sold as is, with no option for a return or refund.

In the event that a customer experiences an issue with a new product, we will assess each case individually and offer a refund or replacement if deemed appropriate. However, please note that in order to be eligible for a refund, the customer must return the product in its original condition and packaging within 14 days of receipt.

We strongly advise all customers to carefully read and understand our Refund and Returns Policy before making a purchase. If you have any questions or concerns, please don’t hesitate to contact us. Our team is always here to help and support you.

Please note that if you have purchased a used product from us, it is important to carefully review the product photos and description before making a purchase. Used products are sold as is and may not be eligible for a refund or exchange.

However, we cannot accept returns or exchanges for products that have been disassembled, altered, or modified in any way. Additionally, we cannot accept returns or exchanges for products that have been improperly installed or programmed.

Returns Policy

We accept returns on products that are unused and in their original condition and packaging. Please take care to inspect the product images carefully before making a purchase, as we do not accept returns on products that have been used or damaged in any way.

Refunds Policy

If you are not satisfied with your purchase, we will be happy to process a refund for you. Refunds are processed within 5-7 business days of receiving the returned product.

Please note that some products may not be eligible for a refund if they have been used or damaged. In such cases, we will notify you of the issue and work with you to find a resolution.

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us. Our customer support team is available to assist you and provide you with the information you need.

Thank you for choosing ANNIXUM as your preferred source for exclusive auto parts!

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Lithuania, Kaunas, Salantu g. 30.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Lithuania, Kaunas, Salantu g. 30.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.